Cornell, Daryl Ace V., author.
Quality service management in tourism and hospitality / Dary Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator. - First edition. - Manila : Rex Book Store, Inc., c2020. - vi, 165 pages : illustrations ; 26 cm. - (HRM-Tourism series) .
Outcomes-Based Education.
Includes bibliographical references and index.
1. Introduction to quality service management in tourism and hospitality. 2. Guestology. 3. Strategies for quality service in tourism and hospitality. 4. The guest and the service setting. 5. Service staffing in tourism and hospitality industry. 6. Designing and managing service. 7. Balancing demand and productive capacity for quality service. 8. Co-creation of quality service. 9. Service failures and service recovery. 10. Service excellence and leadership.
In English text.
978-621-04-0379-4
Tourism--Management.
Hospitality industry--Management.
TX911.3 / C67 2020
Quality service management in tourism and hospitality / Dary Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator. - First edition. - Manila : Rex Book Store, Inc., c2020. - vi, 165 pages : illustrations ; 26 cm. - (HRM-Tourism series) .
Outcomes-Based Education.
Includes bibliographical references and index.
1. Introduction to quality service management in tourism and hospitality. 2. Guestology. 3. Strategies for quality service in tourism and hospitality. 4. The guest and the service setting. 5. Service staffing in tourism and hospitality industry. 6. Designing and managing service. 7. Balancing demand and productive capacity for quality service. 8. Co-creation of quality service. 9. Service failures and service recovery. 10. Service excellence and leadership.
In English text.
978-621-04-0379-4
Tourism--Management.
Hospitality industry--Management.
TX911.3 / C67 2020