Cavite State University - CCAT Campus - Library

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Quality service management in tourism and hospitality industry / Chester Dave G. Arenas.

By: Arenas, Chester Dave G., authorMaterial type: TextTextPublisher: Manila : Edric Publishing House, c2021Description: iii, 113 pages : illustrations ; 25 cmISBN: 9786218179141Subject(s): Tourism -- Management | Hospitality industry -- ManagementLOC classification: F TX 911.3 | A74 2021
Contents:
Chapter 1 : Introduction to total quality management in hospitality and tourism industry Chapter 2 : Significance of quality in hospitality and tourism industry Chapter 3 : The concept of service quality Chapter 4 : Customer service strategy Chapter 5 : Managing service staff Chapter 6 : Professional service skills Chapter 7 : Understanding service applications
List(s) this item appears in: Newly Acquired Books (Purchased) November 24, 2021
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Item type Current location Collection Shelving location Call number Copy number Status Date due Barcode
Book Book Cavite State University - CCAT Campus
Book F F TX 911.3 A74 2021 (Browse shelf) c.1 Available R0012647
Book Book Cavite State University - CCAT Campus
Book F F TX 911.3 A74 2021 (Browse shelf) c.2 Available R0012648
Book Book Cavite State University - CCAT Campus
Book F F TX 911.3 A74 2021 (Browse shelf) c.3 Available R0012649

Includes bibliography.

Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications

For BSHRM.

In English text.

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