Arenas, Chester Dave G., author.

Quality service management in tourism and hospitality industry / Chester Dave G. Arenas. - Manila : Edric Publishing House, c2021. - iii, 113 pages : illustrations ; 25 cm.

Includes bibliography.

Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications




In English text.

9786218179141


Tourism--Management.
Hospitality industry--Management.

F TX 911.3 / A74 2021