TY  - BOOK
AU  - Arenas, Chester Dave G., author.
TI  - Quality service management in tourism and hospitality industry
SN  - 9786218179141
AV  - F TX 911.3 A74 2021
PY  - 2021///
CY  - Manila
PB  - Edric Publishing House
KW  - Tourism
KW  - Management
KW  - Hospitality industry
N1  - Includes bibliography; Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications; For BSHRM
ER  -