Operations management in tourism and hospitality industry /
Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias.
- Manila : Edric Publishing House, c2021.
- 116 pages : illustrations ; 25 cm.
Includes bibliographical references.
Chapter 1 : The domain of production and operations management Chapter 2 : Design of tourism and hospitality services Chapter 3 : Specifying quality for tourism and hospitality services Chapter 4 : TQM and the tourism and hospitality services Chapter 5 : Measuring and controlling quality in tourism and hospitality services Chapter 6 : Breakthroughs of tourism and hospitality services Chapter 7 : ISO 9000 for performance excellence Chapter 8 : Building and sustaining quality and performance excellence