TY  - BOOK
AU  - Magpantay, Don M., author.
AU  - Vizconde, Angelie Marie L., author.
AU  - Matias, Augusto R., author.
TI  - Operations management in tourism and hospitality industry
SN  - 9786218179516
AV  - F G 155.A1 M38 2021
PY  - 2021///
CY  - Manila
PB  - Edric Publishing House
KW  - Tourism
KW  - Management
N1  - Includes bibliographical references; Chapter 1 : The domain of production and operations management
Chapter 2 : Design of tourism and hospitality services
Chapter 3 : Specifying quality for tourism and hospitality services
Chapter 4 : TQM and the tourism and hospitality services
Chapter 5 : Measuring and controlling quality in tourism and hospitality services
Chapter 6 : Breakthroughs of tourism and hospitality services
Chapter 7 : ISO 9000 for performance excellence
Chapter 8 : Building and sustaining quality and performance excellence
ER  -