Evans, James R., author.

Total quality management / James R. Evans, William M. Lindsay. - Ninth edition, Philippine edition - Singapore : Cengage Learning Asia Pte Ltd., c2014. - 1 volume (various pagings) : illustrations ; 26 cm

"This edition is reprinted with license from South Western, a part of Cengage Learning, for sale in the Philippines only"--Title page verso.

Includes bibliographical references and index.

This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.


English text.

9789814633314 (Reprint)


Total quality management.

CIR HD 62.15 / E93 2014

20 / Ev15t 2014

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