Magpantay, Don M., author.
Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias. - Manila : Edric Publishing House, c2021. - 116 pages : illustrations ; 25 cm.
Includes bibliographical references.
Chapter 1 : The domain of production and operations management
Chapter 2 : Design of tourism and hospitality services
Chapter 3 : Specifying quality for tourism and hospitality services
Chapter 4 : TQM and the tourism and hospitality services
Chapter 5 : Measuring and controlling quality in tourism and hospitality services
Chapter 6 : Breakthroughs of tourism and hospitality services
Chapter 7 : ISO 9000 for performance excellence
Chapter 8 : Building and sustaining quality and performance excellence
In English text.
9786218179516
Tourism--Management.
F G 155.A1 / M38 2021
Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias. - Manila : Edric Publishing House, c2021. - 116 pages : illustrations ; 25 cm.
Includes bibliographical references.
Chapter 1 : The domain of production and operations management
Chapter 2 : Design of tourism and hospitality services
Chapter 3 : Specifying quality for tourism and hospitality services
Chapter 4 : TQM and the tourism and hospitality services
Chapter 5 : Measuring and controlling quality in tourism and hospitality services
Chapter 6 : Breakthroughs of tourism and hospitality services
Chapter 7 : ISO 9000 for performance excellence
Chapter 8 : Building and sustaining quality and performance excellence
In English text.
9786218179516
Tourism--Management.
F G 155.A1 / M38 2021