| 000 -LEADER |
|---|
| fixed length control field |
01472nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220202031539.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
220202b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9786218179516 |
| 040 ## - CATALOGING SOURCE |
|---|
| Language of cataloging |
English. |
| Transcribing agency |
CvSU-CCAT Campus Library. |
| Description conventions |
rda. |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
F G 155.A1 |
| Item number |
M38 2021 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Magpantay, Don M., author. |
| 9 (RLIN) |
4426 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Operations management in tourism and hospitality industry / |
| Statement of responsibility, etc. |
Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Manila : |
| Name of publisher, distributor, etc. |
Edric Publishing House, |
| Date of publication, distribution, etc. |
c2021. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
116 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1 : The domain of production and operations management<br/>Chapter 2 : Design of tourism and hospitality services<br/>Chapter 3 : Specifying quality for tourism and hospitality services<br/>Chapter 4 : TQM and the tourism and hospitality services<br/>Chapter 5 : Measuring and controlling quality in tourism and hospitality services<br/>Chapter 6 : Breakthroughs of tourism and hospitality services<br/>Chapter 7 : ISO 9000 for performance excellence<br/>Chapter 8 : Building and sustaining quality and performance excellence |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
In English text. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Tourism |
| General subdivision |
Management. |
| 9 (RLIN) |
4403 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Vizconde, Angelie Marie L., author. |
| 9 (RLIN) |
4414 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Matias, Augusto R., author. |
| 9 (RLIN) |
4427 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
| Classification part |
G 155.A1 M38 2021 |
| Call number prefix |
F |
